This page explains when you pay, how to cancel, how refunds work and how our work reaches you.
It applies to every service bought directly from Decodeinfy, whichever way you
pay. Everything we sell is a digital service: nothing is shipped.
1. Fixed-price packages
This covers the WordPress Security & Malware Cleanup and the Source-Code & Core Web
Vitals Sprint.
- Nothing upfront: we make the fixes on a staging copy of your site and send
a written report. You pay only after you have checked the result and are happy with it.
- Not happy with the staging result: you owe nothing. We delete the staging
copy and remove our access.
- After you have paid: if something we delivered does not match the written
plan, tell us within 7 days of paying and we put it right at no charge. If we cannot, we
refund the package price in full.
- Malware cleanup: if the same infection comes back within 30 days, we clean
it again free of charge.
2. Quoted projects
This covers website builds, redesigns, white-label work and anything else priced in a written
quote.
- Advance: an advance (typically 50%) is due before work starts. The balance
is due on completion, before the final files are handed over or the site goes live.
- Cancelling before work starts: the advance is refunded in full.
- Cancelling after work has started: the advance is not refunded, and you
receive everything completed up to that point.
3. How to cancel or ask for a refund
- Email hello@decodeinfy.in with your site address
and the invoice or payment reference. We reply within 2 business days.
- Approved refunds are sent within 7 business days, to the same card or account you paid
from. Your bank or card issuer may take a further 5 to 10 business days to show it.
- Refunds are made in the currency you paid in. Exchange-rate differences and charges applied
by your own bank or card issuer are outside our control.
- Please write to us before raising a dispute or chargeback with your bank. Most problems are
sorted faster by email.
4. Delivery
- Online only: all work is delivered online. There is no physical shipping
and no shipping charge.
- Timelines: the malware cleanup is completed within 24 hours and the Core
Web Vitals sprint within 48 hours of receiving the access named in your written plan.
Quoted projects follow the timeline in the quote.
- What you receive: the fixed site on a staging copy and a written report by
email, then, once paid, the same changes applied to your live site.
- Delays: if access arrives late, delivery moves by the same amount, and we
confirm the new date in writing.
- Confirmation: every delivery is confirmed by email to the address you used
to contact us.
5. Prices and payment
- Clients outside India are billed in US dollars; clients in India in Indian rupees. The
price is confirmed in writing before any work starts.
- Payment is made by the method shown on your invoice or payment link.
- Orders placed through a marketplace such as Upwork or Fiverr follow that marketplace's own
payment, cancellation and refund rules instead of this page.